Client Charter

Category: English Published: Thursday, 20 April 2017 Written by uerl1

 

We are committed to providing efficient, friendly and professional service to our client as follows :-

 

  • Applications of research fund will be processed within 30 working days from the date upon receipt of complete documents.

  • Offer letter to carry out the research and consent letter will be released within seven (7) working days after obtaining the approval from the University Research Committee Meeting (MJPU).

  • The approval letter to carry out the research will be released to the principal researcher within seven (7) days of working from the date upon receiving the consent form.

  • Progress report acceptance confirmation and final research report will be released to the chief researcher within seven (7) working days.

  • Final report will be evaluated by panel reviewer appointed within 30 days.

  • Research closing account letter will be issued to the principal researcher within 30 working days from the research completion date.

  • Bill payment, invoice, and claims are processed within fourteen (14) working days from the date upon receiving completed documents.

  • Provide professional service in a conducive and client-friendly environment.

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